Merchandise Return Policy
Our Merchandise Return Policy is for Defective Merchandise.
Your item must be in its original unused condition to be returned. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
RMA numbers must be obtained within 1 business day from the date of the delivery.
All returned merchandise must be accompanied by a Return Merchandise Authorization (RMA) number and within 5 business days of your receipt.
How To Return Defective Merchandise
Your item must be in its original unused condition to be returned.
May be returned after obtaining a RMA number and returned within 7 business days of the original shipping receipt date for credit or exchange.
Merchandise must be returned in the original packaging. Items showing signs of use are not returnable. Items missing will be subject to additional charges.
All paperwork, including warranties and instructions, must be returned along with the original packaging. Place the manufacturer’s box into a shipping box (plastic bags are not suffi cient packaging). DO NOT put any stickers, labels, tape, or marks on the original manufacturer’s packaging.
Freight charges incurred due to returned merchandise are the responsibility of the customer. We recommend that you use FedEx or UPS with insurance for returns. We cannot be responsible for lost or damaged packages.
Returns Procedure: How To Return A Defective Item
Call us at 1-800-874-9066 and request a Return Merchandise Authorization (RMA) number. We will need the following information:
Purchaser Name, and invoice number
Product serial number, if applicable
Reason for return. If defective, describe specifi cally what is wrong.
Merchandise should be packaged in such a way as to protect the product and its packaging.
Clearly mark the RMA number on the outside of the shipping box.
Include a copy of the original invoice in the package.
All merchandise must be shipped prepaid and fully insured.
Home Decor Superstore
A manufacturer’s warranty is included with many products. Products that become defective within the manufacturer’s warranty period, should be sent directly to the manufacturer with a copy of your receipt enclosed. See manufacturer’s warranty for further instructions.